הרשמה לניוזלטר

ביטקוין

359518.8848685 ₪

אתריום

11900.5009725 ₪

USDC

3.713073 ₪

לייטקוין

377.7337725 ₪

סולנה

694.263045 ₪

ריפל

10.4659695 ₪

Customer Service Representative

  • Location: Tel Aviv (hybrid work)
  • Job Type: Customer Service Representative
Apply

About Bits of Gold:

Bits of Gold is the pioneer of digital currency trading in Israel. Our automated platform helps individuals, enterprises, and institutions to buy, sell and hold digital currency such as Bitcoin and Ethereum in a friendly, safe and trusted way in Israel and Worldwide.

About the Role:

We are looking for a customer-oriented and motivated Customer Service Representative (CSR) to join our growing team! If you love helping people and you are eager to learn about cryptocurrencies, this is the perfect position for you!

This is a fantastic opportunity to join our excellent team, work with industry-best crypto professionals, expand your expertise in the Fin-Tech and Cryptocurrency field, and help us bring innovation to the financial sector.

Bits of Gold is the pioneer of digital currency trading in Israel. Our automated platform helps individuals, enterprises, and institutions to buy, sell and hold digital currency in a friendly, safe, and trusted way in Israel and Worldwide.

  • Location: Tel Aviv (hybrid work)
  • Language: Fluent Hebrew & English (must), Russian (major plus)  
  • Reporting: Directly to Customer Success Team Manager
  • Full Time

What You'll Do:

  • Above all else – provide a best-in-class customer service experience, over the phone and through various communication tools responding to client requests and anticipating unstated needs, while maintaining a positive, empathetic, and professional attitude towards them at all times.
  • Provide first-level support to the company’s clients, develop and maintain positive customer relations and coordinate with other departments within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
  • Examine and approve new clients according to regulatory requirements.
  • Proactively assist clients in completing their transactions – from creating an account to verifying the transaction has been completed and everything in between.
  • Keep records of customer interactions, transactions, comments, and complaints.
  • Utilize appropriate resource materials to effectively and accurately interpret‚ respond and resolve customer inquiries and problems.
  • Provide feedback on the efficiency of the customer support process.

You Are:

  • A People Person who provides a delightful customer support experience.
  • A Team Player with a positive attitude.
  • A Multitasker who is highly responsive in a fast-paced environment, and yet, well organized and detail-oriented, with excellent troubleshooting skills.
  • A Passionate Learner who is eager to learn and grow in the CS and Cryptocurrency fields.
  • Crypto-curious. Self-motivated, intellectually curious, data-driven, knowledgeable, and passionate about crypto and blockchains – a major plus.

You Have:

  • Outstanding interpersonal skills, with the ability to communicate and present complex issues clearly and correctly to both internal stakeholders and external customers (verbal and written).
  • Ability to effectively manage time, and individually prioritize multiple tasks of competing priority.
  • Integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion.
  • Previous CS experience handling incoming customer queries – Major Advantage! 
  • Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality.
  • Experience with the technologies we use, including but not limited to:
    • Google suite of applications
    • Slack, Whatsapp
    • Microsoft Office suite
  • Fluent in Hebrew and English (Verbal and written).
  • Second Language (Arabic, French, Russian etc.) – Major Advantage! 

What you will get:

Bits of Gold is Israel's premier cryptocurrency trading platform, empowering individuals, businesses, and institutions with seamless buying, selling, and secure holding of digital currencies like Bitcoin and Ethereum. Our mission is to shape the future of finance by advancing digital currency infrastructure. With a vision to be a trusted financial institution delivering cutting-edge services in the realm of digital currencies, we are committed to making a lasting global impact.

How to apply / Next steps:

If this role sounds like a match to you, please apply as soon as possible, as we’ll be starting interviews soon. Please make sure to include a portfolio in your application.

If you want to check up on your application or have any further questions about the position, you can turn to our recruiting leader Hagar Erlichman, at [email protected], at any given time.  

Diversity & Inclusion at BOG:

Bits of Gold celebrates the uniqueness of our team; we value diverse viewpoints, and experiences and are an equal opportunity employer. There is no one “BoG” kind of employee – we like it that way! We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected by law. 

חדשות, כתבות ועדכוני קריפטו בחינם אצלך במייל

להרשמה לניוזלטר שלנו

ניתן להסיר את הדיוור בכל עת​

ראשי

שירותים

פרטים נוספים

להרשמה לניוזלטר שלנו

ניתן להסיר את הדיוור בכל עת

עקבו אחרינו

Linkedin-in Telegram-plane Facebook-f Tiktok

Bits of Gold 2013 – 2024 © | 03-613-3034 | אחוזת בית 1, תל אביב | [email protected]
יש לראות בכל המפורסם בעמוד זה כפרסומת, כהגדרתה בחוק הפיקוח על שירותים פיננסיים (שירותים פיננסים מוסדרים), תשע"ו-2016. הפרסום באתר אינו מהווה ייעוץ מקצועי ו/או פיננסי.
שערי המטבעות באתר הבלוג מתעדכנים בכל 60 דקות. ניתן לצפות בשערי המטבעות המתעדכנים בלייב באתר הבית.

להרשמה לניוזלטר שלנו